Your Ring charges on the small charger that comes in the box. You'll need your own USB-C cable and power adapter, or you can plug into a computer.
What you need
- Your Ring and charger (both in the box)
- A USB-C cable
- A USB-C power adapter, or a computer with a USB-C port
Know your Ring charger
- Center post: the raised part in the middle of the charger that your Ring slides down over.
- Charging contacts: connect with the charging pads inside your Ring to charge it.
- Alignment dot: the small dot on the charger that lines up with the microphone on your Ring when it's positioned correctly for charging.
- Light: glows for a few seconds when you put your Ring on, then goes off. That means it's charging, not that something went wrong.
- Reset button: behind the center post. Not sure your Ring is charging? Give it a quick press, and if the light comes on for about 5 seconds, it is. Holding it for 10 seconds resets your Ring.
- USB-C port: where your cable plugs in. The charger only works while it's plugged into power.
More: Get to know your Ring
How to charge
- Plug the charger into power using your USB-C cable.
- Turn your Ring so the charging pads outside the band face the center post, with the microphone facing the alignment dot.
- Slide it down over the post until you feel it snap into place. That magnetic snap is how you know it's seated.
The light comes on, then turns off a few seconds later, which can look like something went wrong, but it hasn't; that's your Ring charging. With your iPhone nearby you'll also feel a short buzz as it snaps into place, and the ring icon at the top right of Stream iOS shows a lightning bolt while it charges.
Your phone will also give you a heads-up with a Charging Started notification, as long as you allowed notifications during setup. Not seeing it? Turn it on in Stream iOS under Settings → Notifications.
Battery life
Your Stream Ring lasts all day, 16 hours or more. Charging from empty takes about 2.5 hours, and you can check your battery level anytime by tapping the ring icon in Stream iOS. You'll get a Low Battery notification when it drops below 15%.
Give it a moment. When you take your Ring off the charger, it can take up to 10 seconds to wake up and respond to touches.
Before you charge
Make sure your Ring and the charger are both dry, and keep it between 10°C and 45°C (50°F to 113°F) while it charges.
Still not charging?
Start with Having trouble charging, which walks through the charging steps one check at a time.
Need help?
Email support@sandbar.com, or in Stream iOS:
Settings → Get Support
We usually reply within one business day.