Light came on, then went off? That's normal, your Stream Ring is still charging (the light is designed to turn off after a few seconds). If you want to be sure, you can check for the lightning bolt on the ring icon in Stream iOS (top right corner).
No light at all? Work through the steps below in order. Each one has a check, so you can see exactly where things might be going wrong. The parts of the charger are explained in Charging your Ring.
Step by step
- Plug the charger into power using your USB-C cable, pushing both ends of the cable in firmly. No sign of life at any point below? Jump to Check the power.
- Place the charger in front of you with the center post at 12 o'clock, pointing away from you.
- Find the two small metal circles on the Ring. These are the charging pads, and they need to meet the metal contacts on the charger.
- Turn your Ring so the charging pads face the center post, with the touchpad facing right. If the touchpad is on the left, the pads won't meet the contacts.
- Slide it down over the post until you feel it snap into place. No snap means it isn't seated, so it won't charge; setting it on top of the post isn't enough.
- Check that the microphone on your Ring lines up with the alignment dot on the charger.
- Watch the light. It should come on for a few seconds, then turn off, and your Ring gives a short buzz as it snaps into place. Stayed dark and no buzz? Lift the Ring off, seat it again, then check the pads and the power below.
- Check the ring icon in Stream iOS. The ring icon at the top right shows a lightning bolt while it charges. No bolt? Lift your Ring off and slide it back on, then give it a few minutes and the battery level should start to rise.
Check the charging pads
Lotion, sweat or moisture on the charging pads can prevent your Ring from charging. Wipe the pads and the charger with a soft, dry cloth, then start again from step 2.
Check the power
- Push both ends of the USB-C cable in firmly, at the charger and the adapter.
- Plug the adapter into an outlet you know works.
- Still nothing? Try a different cable, power adapter or outlet.
- Charging from your computer? Switch to a wall adapter instead.
Still having trouble?
We'll take it from here. Email support@sandbar.com, or in Stream iOS:
Settings → Get Support
Include:
- Which step things went wrong at
- A photo of your Ring on the charger, if you can. It helps us help you faster.
We usually reply within one business day.
More: Charging your Ring