If your words didn't show up where you were typing, work through these steps in order.
Check your Ring is paired
Tap the ring icon at the top right of Stream iOS. See No Ring Paired? Follow Ring won't connect or respond.
Check you're in Dictation
The most common mix-up: your Ring was in Chat, so your words went to the Stream tab instead. On Mac, the toggle on the right side of your screen shows which mode you're in.
With your Mac connected, swipe up on the touchpad to switch to Dictation.
Click into a text field
Stream types wherever your cursor is.
- Click where you want the words to go.
- Check you see a blinking cursor.
- Hold the touchpad and speak.
Check your Mac is connected
Check the Stream icon in your Mac's menu bar. Green means it's connected. Red means it isn't, so click the icon and turn on Connected to desktop.
If your Mac has been idle, Stream disconnects. Move your mouse to reconnect.
Allow Accessibility
Stream Mac needs Accessibility permission to type into other apps.
- Open System Settings → Privacy & Security → Accessibility.
- Turn on Stream.
- Try dictating again.
Find your words
Nothing typed at all? Don’t worry, your words are saved.
- Open the Dictations tab in Stream Mac or Stream Web.
- Find your text.
- Click Copy, then paste it where you want it.
On iPhone
If your words aren’t appearing on iPhone, check that Stream Keyboard is selected in the app where you’re typing.
- Tap the text field.
- Hold the globe key and choose Stream Keyboard.
- Hold your Ring’s touchpad and speak again.
Don’t see Stream Keyboard? Fully close the app and reopen it. If it still doesn't appear, check it's turned on with Allow Full Access in your iPhone's Settings → General → Keyboard → Keyboards → Stream Keyboard.
Haven’t added Stream Keyboard yet? Open Stream iOS and go to Settings → iOS Keyboard → Set up Stream Keyboard.
Still having trouble?
Still not working? Check your setup in Set up Universal Dictation, or see Switch between Chat and Dictation.
If it keeps happening, email support@sandbar.com, or in Stream iOS:
Settings → Get Support
Include:
- Whether you're on iPhone or Mac, and which app you were dictating into
- A screenshot, if you can. It helps us help you faster.
We usually reply within one business day.