Having trouble with your Ring? Start by checking what Stream iOS shows, then follow the steps that match your issue. Most of these take less than a minute to work through.
Check the Ring menu first
Tap the ring icon in the top right of Stream iOS. What it shows tells you what to do next.
- See No Ring Paired? Tap Pair Ring.
- See Pairing Issue? Your phone and Ring have lost connection. Put your Ring on the plugged-in charger, then tap Pair Ring.
- See your battery and Ring buttons, but holding the touchpad does nothing? Start with Check Ring Snooze.
- Feeling one long buzz every time you hold or tap? That's a different problem, covered in Ring won't stop vibrating.
Just took your Ring off the charger? It can take up to 10 seconds to wake up and respond to touches.
Check Ring Snooze
Snooze makes your Ring ignore every touch, and it's easy to forget it's on.
- Tap the ring icon.
- If the Ring menu shows Snoozed, tap it.
- Hold the touchpad again.
Check the battery
Put your Ring on the charger for a few minutes, then try again. If it won't charge, see Having trouble charging.
Update your Ring
A Ring that needs an update won't respond. You'll feel one long buzz each time you hold the touchpad.
Before you start, make sure your Ring is near your iPhone and has more than 5% battery (or it is on the charger). Then:
- Open Stream iOS. If Update Required · Ring Firmware appears, tap Update Ring.
- Wait for the update to finish, then hold the touchpad.
No alert? Tap the ring icon. Update Ring only shows in the Ring menu when an update is ready.
Update taking a while? It usually takes a few minutes. Keep Stream iOS open and wait until it tells you the update has finished or failed. Closing the app won't harm your Ring, but it can stop the update, and you'll need to start again.
Update failed?
- Put your Ring on the charger, keep your iPhone close, and tap Update Ring again.
- Failed again? Close and reopen Stream iOS, then tap the ring icon and Reset Ring. Try the update once more.
- Still failing? Reset your Ring on the charger, pair it again, and try the update. See Resetting your Ring.
- If it still won't update, email support@sandbar.com, or go to Settings → Get Support in Stream iOS. We usually reply within one business day.
Pair your Ring
Important: Keep your Ring on the plugged-in charger until pairing is complete. If you lift it off partway, pairing won't finish.
- Tap the ring icon in Stream iOS, then Pair Ring.
- A Nearby Accessories window opens on your iPhone. Tap your Ring.
- Wait a few seconds until a Bluetooth window asks to pair. When it appears tap Pair.
Pairing stopped partway? You likely lifted the Ring off the charger before the process completed. Start again from step 1.
Pairing fails every time? Your iPhone may have forgotten the Ring's Bluetooth connection (for example, if you tapped Forget This Device in your iPhone's Bluetooth settings). Reset your Ring on the charger first, then pair again. See Resetting your Ring.
Restart Bluetooth
- Keep your Ring on the charger and your iPhone nearby.
- On your iPhone, go to Settings → Bluetooth and turn Bluetooth off.
- Close Stream iOS fully by swiping it away in the app switcher.
- Turn Bluetooth back on.
- Open Stream iOS. If the Ring menu says No Ring Paired, see Pair your Ring.
Reset your Ring
If none of the above worked, a reset usually does. There are two kinds. The quick one is in the app: tap the ring icon, then Reset Ring; it takes a few seconds and your Ring stays paired. If your Ring won't connect at all, reset it on the charger instead: hold the charger button for 10 seconds until the light turns off. That one unpairs your Ring, so you'll pair it again afterwards. Full steps for both: Resetting your Ring
Stream says there's no connection
Offline? Stream iOS keeps your capture safe on your iPhone. When you're back online, find it in the Stream tab, hold it and tap Retry to send it.
Got signal, but Stream iOS still says there's no connection? Our servers may be running slow. Give it a few minutes, and if it keeps happening, see Get support.
Still having trouble?
Email support@sandbar.com, or in Stream iOS:
Settings → Get Support
Include:
- What the Ring menu shows
- Which steps you tried
- A screenshot, if you can. It helps us help you faster.
We usually reply within one business day.