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Resetting your Ring

Updated

Reset your Ring when the steps in Ring won't connect or respond didn't help. There are two reset options:

  1. A quick reset from the Ring menu restarts your Ring and keeps it paired.
  2. A reset on the charger also unpairs it, so you'll pair it again afterward.

Reset from Stream iOS

Try this first. It works whenever your Ring is still connected.

  1. Tap the ring icon at the top right of Stream iOS.
  2. Tap Reset Ring.
  3. Wait a few seconds. The button shows Resetting…, then changes back to Reset Ring.

The process has completed, and your Ring is still paired.

Ring Card Up to Date – Media Controls Off.png

Reset on the charger

Use this if your Ring won't connect, or the quick reset didn't help. It unpairs your Ring, so you'll pair it again at the end.

  1. Put your Ring on the plugged-in charger.
  2. Press and hold the charger button, behind the center post, for 10 seconds, until the light turns off.
  3. Let go.
  4. Wait at least 20 seconds, until the light flashes. Keep the Ring on the charger.

Light didn't turn off, then flash? Start again from step 1.

When it's done, Stream iOS shows Pairing Issue. Tap Pair Ring.

Ring Card Pairing Issue.png

Pair again

  1. Keep your Ring on the plugged-in charger the whole time.
  2. Tap Pair Ring, in the Pairing Issue popup or from the ring icon.
  3. Tap your Ring in the Nearby Accessories window, then Pair in the Bluetooth window.
  4. Hold the touchpad to check it responds.

Full steps: Set up your Stream Ring

Last resort: reset and reinstall Stream

Try this only if a reset didn't fix it. No need to worry, your notes are stored in the cloud, so deleting the app doesn't delete them.

  1. Reset your Ring on the charger.
  2. Delete Stream iOS from your iPhone.
  3. Reinstall it from the App Store.
  4. Sign in with your Stream account.
  5. Pair your Ring again.

Still having trouble?

Email support@sandbar.com, or in Stream iOS:

Settings → Get Support

Include:

  • What the Ring menu shows
  • Whether you saw both pairing windows (Nearby Accessories, then Bluetooth), and where it stopped
  • Which steps you tried
  • A screenshot, or a photo if it's something physical, if you can. It helps us help you faster.

We usually reply within one business day.