If your iPhone loses its internet connection but your Ring is still connected over Bluetooth, you can still capture what you say. Your capture is saved on your phone, but Stream can't process it until you're back online.
What you'll see
Stream iOS shows a NO INTERNET CONNECTION banner, and the first time it happens, a short message you can dismiss. Your capture sits in the Stream tab, greyed out, until you have a connection again.
Sending it once you're back online
Stream doesn't automatically send saved captures for you once you’re online. In the Stream tab, hold the capture and tap the up arrow to send to the cloud.
Dictation without internet
- On your iPhone, with Stream Keyboard: dictation keeps working. Transcription runs on your phone, so you can dictate into any app without an internet connection.
- Into your Mac: you need internet on both your iPhone and your Mac. If your Mac is offline, your words go to Chat on your phone instead, so nothing is lost.
No Bluetooth connection
If your Ring isn't connected to your phone at all, every touch gives one long buzz and nothing is captured. Bring your phone close, or see Ring won't connect or respond.
Still having trouble?
Email support@sandbar.com, or in Stream iOS:
Settings → Get Support
Include:
- What you were trying to do
- Whether the capture shows in your Stream tab
- A screenshot, if you can. It helps us help you faster.
We usually reply within one business day.