One long buzz every time you hold or tap? Your Ring needs an update, or it has lost its connection to your iPhone. Both are easy to resolve if you follow these steps:
Update your Ring
A Ring that needs an update may buzz instead of responding. Follow the steps in Ring won't connect or respond.
Reconnect your Ring
If your Ring can't reach your iPhone, you'll feel one long buzz each time you hold or tap. It stops once it reconnects.
- Bring your iPhone close.
- Check Bluetooth is on.
- Open Stream iOS. Your Ring should reconnect on its own.
Still won't reconnect? Follow the instructions in Restart Bluetooth in Ring won't connect or respond. If your iPhone has forgotten the Ring's Bluetooth connection (for example, after Forget This Device in your iPhone's Bluetooth settings), reset your Ring on the charger and pair it again. See Resetting your Ring.
Buzzing when you didn't touch it?
That's a different problem: something is brushing the touchpad. See How to prevent accidental touches.
Need a break from buzzes?
Snooze your Ring: tap the ring icon at the top right of Stream iOS, then Snooze Ring. It stays snoozed until you tap Snoozed to turn it off.
What other buzzes mean
Not every buzz is a problem:
- One quick pulse after a capture means Stream has saved it.
- Three quick pulses means Stream is taking an action, like making a note or a list.
- Two sets of three pulses means you have a reminder.
For all the patterns, see Understand your Ring's haptics.
Still having trouble?
We'll take it from here. Email support@sandbar.com, or in Stream iOS:
Settings → Get Support
Include:
- What happens, and when
- What you were doing at the time
- A screenshot, or a photo if it's something physical, if you can. It helps us help you faster.
We usually reply within one business day.