Buzzing, capturing, or playing music when you didn't touch your Ring? Something brushed the touchpad. Adjusting these settings makes it less likely.
Make holds harder to trigger
This is the fix that helps most. Hold Sensitivity sets how long you have to hold the touchpad before Stream starts listening to record your capture, and High (the default) is the quickest.
- In Stream iOS, go to Settings → Hold Sensitivity.
- Choose Medium or Low.
Turn on First Hold After Idle
Want extra protection while your Ring's resting? Turn on First Hold After Idle in Settings → Hold Sensitivity. After about 5 minutes without use, your first hold needs a longer press to activate your Ring.
Turn off Media Controls
Music starting by itself? With Media Controls on, taps and swipes play, pause, skip and change volume on your phone. It's off by default, so if you turned it on, go to Settings → Media Controls and turn it off.
Dry your Ring
Water on the touchpad can register as a touch. After washing your hands or getting caught in the rain, wipe it dry. If it doesn't respond straight away, give it about 15 seconds. Occasionally, water can keep your Ring listening for a few minutes. It goes back to normal on its own.
Snooze your Ring
In a meeting, at the movies, or just need a break? Snooze keeps your Ring on your finger but stops it from responding.
- Tap the ring icon at the top right of Stream iOS.
- Tap Snooze Ring.
- When you're ready, tap Snoozed to start using it again.
Snooze stays on until you turn it off. The touchpad will be disabled, you won't feel buzzes while it's on, but reminders still show on your phone.
Feeling one long buzz every time you hold or tap?
That's a different problem: your Ring needs an update or has lost its connection. See Ring won't stop vibrating.
Still having trouble?
We'll take it from here. Email support@sandbar.com, or in Stream iOS:
Settings → Get Support
Include:
- What happens, and when
- What you were doing at the time
- A screenshot, or a photo if it's something physical, if you can. It helps us help you faster.
We usually reply within one business day.